Cancellation Policy

1. Order Cancellation by Customer:
   • You can cancel your order within 24 hours of placing it, provided it hasn’t been shipped.
   • To cancel, email us at info@vrakshaya.in with your order details.
2. Order Cancellation by Vrakshaya:
   • We reserve the right to cancel orders due to stock unavailability, payment issues, or incorrect pricing. Customers will be notified promptly.

Refund Policy

1. Eligibility for Refunds:
   • Refunds are applicable for:
     • Damaged or defective products.
     • Incorrect items received.
   • Refund requests must be made within 7 days of receiving the product.
2. Non-Refundable Cases:
   • Products damaged due to improper handling or misuse.
   • Customized or clearance sale items.
3. Refund Process:
   • Approved refunds will be processed within 7-10 business days after verification.
   • Refunds will be credited back to the original payment method.